Software Assignment free essay sample

Write up each of your decisions for each of the items—see form on page 32. * Upload your answers to Blackboard by Thursday, September 6th * The case will be discussed in the WIMBA Session on the 6th of September. You can type your answers on this sheet and just upload this sheet Item #1: Email response to all employees All, Thank you Roger for the introduction and for giving me the opportunity of becoming the VP of Operations for Health and Financial Services. I look forward to working with all of you in the future and to continue sharing in SSS Software’s success. Thanks, Chris Perillo Items #2: Email response to all managers All, Can not wait to prove these guys wrong! Chris Perillo Item# 3: Email response to Paula Sprague Paula, Thanks for the information I will review and get back to you with any questions. Thanks Again, Chris Perillo Item# 4: Meet in person with Wanda Manners I would like to meet in person with Wanda to talk more about this issue and to discuss in more detail the extent of what was â€Å"borrowed. We will write a custom essay sample on Software Assignment or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page † Since I am heading out to Paris I will meet with you as soon as a get back in my office first thing. Item# 5A: Email response to Paula, Paula, Sounds good to me, thanks for letting me know and taking care of this. Chris Perillo Item# 5B: No Response Item#5C: Note to self Paula emailed me on 10/15 letting me know she took care of this I gave her the ok to move forward. Item #6: Email to Harry and a separate email to John Small Harry, Thank you for your concern I will look into this Chris Perillo John, I was wondering how the Halstrom project is coming and if you will be able to make the deadline? Please let me know if you need to pull in extra resources to compelte this project on time. Thanks, Chris Perillo Note to self: Monitor this project personally to make sure perosnal problems don’t inject themselves into the project. Item #7: Pass voice mail to manager Robert Miller I will pass this voicemail along to his direct manager Robert Miller and have him work with the customer and Joes Martinez. Item# 8: Email reposnce to all managers All Managers, I have been aware of customer complaints saying that they had long delays while waiting for technicians, technicians are not knowledgeable enough, and technicians are sometimes rude. I am also aware that lack of trainning for new hires has become a problem. Since all of you can see the problems first hand, what are your suggestions and thoughts on how to limit the compliants white increasing the knowledeg of your staff. Thanks, Chris Perillo Item# 9: Quick call back Pat thanks for the kind words, I am swamped and will be out of the country, when things die down lets sit down for lunch. Item# 11: Phone call back/phone call to manager Hi Lorriane its Chris Perillo, I just wanted to introduce myself and thank you for being a loyal customer. I am going to be out of town but will have either Harris wilson, Chu Hung, or Elise Soto’s direct manager contact you to get this project completed. Find out Harris wilson, Chu Hung, or Elise Soto manager and write them the email below: Manager, Can you please set something up with Lorraine Adams (213-555-3456) from Westside Hospital to help her with the conversion software. Westside Hospital has been a loyal customer and we could end up losing them to our competitors if we drop the ball on this. Please get this job scheduled asap. Thanks, Chris Perillo Item #12: Leave a voicemall for Roosevelt Hi, Roosevelt its Chris Perillo. I reieved your voicemail and understand your concerns I am going to be out of town for awhile but would like to talk with you when I get back. Item #13: Email response back and copy his manager Robert Miller on the email Joes amp; Robert, Can you please work with each other and the customer to get this figured out. If Jim Bishop is asking for too much above and beyond the scope of work, we need to let him know. If jose is streched too thin please try to give him the support he needs. Thanks, Chris Perillo Item #14: No reponse untill a return from Paris Item #15: Email and set up meeting Roger, I am going to set up a meeting with all the Managers regarding the Tanzania project when I get back from Paris . Paula also set me a report on each manager, to get a better feel for their pros and cons. The report also contains personal information, since there will be a lot of traveling I will see what managers do not have kids or family oblagations. I will analysis all this information and pick the four managers that will sucessfully complete the job. I will keep you updated when the meeting is over and who I believe the top four managers will be to head this job. Thanks, Chris Perillo Note to self: Call Paula and have her set up a meeting with all the manager when I get back from Paris Item#16: Email reponse Sharon, Thanks for the updated please let me know the outcome of the meeting. Thanks again, Chris Perillo Item#17: No reponse review information quickly